Refund Policy
This policy explains how refunds are issued for orders placed on chashmish.com and how long they take. It sits alongside our Cancellation & Returns policy, which explains when an order can be cancelled or returned in the first place.
Before you send anything back
- Tell us within 48 hours of delivery on +91 75750 01691 or at contact@chashmish.com.
- Wait for our confirmation before returning the item. A parcel that arrives without it cannot be matched to an order, and we will not be able to process it.
- Return the item unused and in its original condition, in its original packaging, with the invoice inside.
What we refund
We refund an order when the item you received is damaged, defective, or not what you ordered.
Spectacles glazed to your prescription are cut for you individually and cannot be resold, so they are not refundable on a change of mind. If the lenses are wrong or faulty, that is our error and it is covered in full.
How the refund reaches you
- Refunds are paid to the original payment method.
- Prepaid orders: 7–15 working days from the day the returned item reaches us and passes inspection.
- Cash on delivery: by NEFT to a bank account you nominate, on the same timeline. We will ask you for those details in writing.
- Delivery charges you paid are refunded too when the fault is ours. They are not refunded on a return for any other reason.
- On an order you ask us to cancel, a 3.5% payment gateway fee and a 2% platform fee are deducted — they are charged on the payment itself and are not returned to us when it is reversed. Nothing is deducted when we cancel the order, when the payment failed, or when the item was defective. See Cancellation & Returns.
Orders delivered outside India
On international orders we refund defective items only. Return freight and the customs duty charged on anything shipped back into India make general returns impractical, so we do not accept them.
If you were charged but no order appeared
A failed transaction is refunded in full. If you see a debit with no order confirmation, send us the date, the amount and the payment method and we will trace it.
Contact
Chashmish Eyewear Studio
Abhishek Complex, 11 & 15, nr. Kameshwar Temple, Naranpura, Ahmedabad, Gujarat 380013
Phone and WhatsApp: +91 75750 01691
Email: contact@chashmish.com